Customer Support

To request software, firmware or a return authorization email [email protected] please include Model, Serial Number, and E-series firmware version or complete our support form

HVI values its customers and the integrity of its products above all else, so you can always rely on our factory experts to help you resolve issues quickly. Fortunately, our products have such high reliability that service requests are typically infrequent and easily resolved. For instance, we recently received a call from a user who has been using the same HVI product for 18 years without any problems!

In order to extend our customer support capabilities, we recently developed an initiative to provide troubleshooting videos that will be available 24/7 addressing common questions about setup, maintenance, and diagnostics.

Support Form

Please complete the form below to notify our engineers of your need. Fields marked * are required.